Returns are accepted within 15 days of receipt of the item.
Ella Brazil will credit refunds within 30 days after receipt of return.
Ella Brazil will only exchange or return unworn bikinis. Please DO NOT remove hygienic liner, tags, etc .The product must be in the original condition and packaging. By
Estate and Federal Law, for health reasons, items can not be returned, exchanged or refunded if there is any sign of use.
Shipping charges for delivery, returns, and reorder are not refundable. Please do not attempt to return/exchange via Fed Ex, UPS, or any other shipper using our
account as payment. Any shipment returned that way will be refused. We are not responsible for lost packages.
Return Authorization Number:
Buyer must notify by e-mail Ella Brazil’s customer service, firstname.lastname@example.org,within 48 hours of receiving the product to obtain a return authorization
number. The return authorization number must be written on the return package. Without this number, your package will be refused. In case of a return, we will charge
a restock fee of $10.
Return and Exchange Form:
Ella Brazil’s Return and Exchange Form (print form) must be filled out, signed and returned within the return package. Failure to include Ella Brazil’s Exchange and
Return Form, with information requested and signed, in the return package will result in a non-refund. Buyer will be responsible for shipping charges on return
products that need to be reshipped back to buyer.
Sale or Clearance:
Ella Brazil does not accept returns on sale or clearance items.
Special order products:
Marked “special order” items are ordered overseas and are not available within Ella Brazil’s inventory in the United States. These items require more time for shipping
(see shipping policy) and may not be returned.
Ella Brazil defines wholesale orders as any orders placed by businesses. Orders placed by businesses are ordered overseas and are not available within Ella Brazil’
s inventory. These orders require more time for shipping (see shipping policy) and may not be returned unless defected.
Ella Brazil will work hard to make you satisfied with your purchase because you are important to us. Enjoy the summer with our collection!